Please Take A Moment to Read our Website Privacy Policy

Effective Date: September 1, 2026

Jurisdiction: Alberta, Canada

At Mount Royal Village Family Chiropractic, we are committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information gathered through our website and clinic operations in compliance with Alberta’s Health Information Act (HIA), the Personal Information Protection Act (PIPA), and the Standards of Practice established by the College of Chiropractors of Alberta (CCOA).

1. Scope of Policy

This policy applies to all personal and health information collected by Mount Royal Village Family Chiropractic (“MRVFC”, “we”, “us”, or “our”), including via our website (mountroyalchiropractor.ca), online patient intake forms, and scheduling portals.

2. Information We Collect

We collect only the information necessary to deliver quality chiropractic care, manage administrative functions, and process billing:

  • Health and Clinical Data (HIA): Medical history, treatment notes, diagnostic details, assessment records, and care plans.

  • Personal Identification Data (PIPA): Name, date of birth, mailing address, primary phone number, emergency contact details, and email address.

  • Billing and Insurance Information: Health card numbers, WCB claim details, Motor Vehicle Accident (MVA) insurance data, and private insurer policy numbers.

  • Technical Website Data: Non-identifiable IP addresses, browser types, and web analytics gathered automatically via cookies to optimize site functionality.

3. How We Use Your Information

Your information is strictly used for healthcare delivery and clinic operations. We use your data to:

  • Deliver, coordinate, and manage chiropractic care and complementary health therapies.

  • Send appointment confirmations, reminders, and essential administrative notices.

  • Submit claims and process direct billing with insurance carriers, WCB, or auto insurers.

  • Fulfill mandatory recordkeeping and clinical compliance obligations under CCOA Standards of Practice.

Note: We do not sell, rent, trade, or share patient details or personal information with third parties for commercial marketing purposes.

4. Disclosure of Information

Your personal and health information remains strictly confidential. Disclosure occurs only under specific, lawful circumstances:

  • Express Patient Consent: When coordinating interprofessional care with other health providers (e.g., family physicians, physiotherapists) or sharing records with third parties authorized by you.

  • Payment Processing: When submitting direct insurance claims on your behalf.

  • Legal and Statutory Mandates: When required under Alberta law, court orders, or formal regulatory directives from the CCOA.

5. Website Cookies and Analytics

Our website uses standard functional and analytical cookies to analyze site traffic and improve user experience. Cookies do not grant access to your computer or personal health data. You may set your browser to decline cookies, though certain interactive features (such as online scheduling) may require functional cookies to operate.

6. Safeguards and Data Security

We employ comprehensive physical, technical, and administrative safeguards to protect your records against unauthorized access, loss, or disclosure:

  • Physical: Secure, locked record storage and controlled clinic access.

  • Technical: Encrypted patient management software, secure servers, anti-malware protections, and multi-factor authentication.

  • Administrative: Ongoing privacy training for all clinical and staff members in alignment with CCOA standards.

While we employ rigorous electronic safeguards, transmitting data over the public internet carries inherent risks. We advise patients to avoid sending sensitive medical histories through unencrypted website contact forms.

7. Accessing and Correcting Your Records

Under the HIA and PIPA, you have the right to request access to your personal and health records maintained by MRVFC, as well as request corrections to factual errors.

To request access or corrections, please submit a written request to our Privacy Officer using the contact details below.

8. External Links

Our website may contain links to external third-party sites (such as health associations or educational resources). MRVFC is not responsible for the privacy practices or content of these external sites.

9. Privacy Contact and Regulatory Oversight

If you have questions about this policy, wish to request access to your health records, or have privacy concerns, please contact our designated Privacy Officer:

Privacy Officer

Mount Royal Village Family Chiropractic

#505, 1550 8th Street SW

Calgary, AB T2R 1K1

Phone: (403) 475-6210

Email: [email protected]

Regulatory Escalation

If your privacy concerns remain unresolved, you may contact the relevant regulatory bodies:

  • Office of the Information and Privacy Commissioner of Alberta (OIPC):

    Website: oipc.ab.ca | Phone: 1-888-878-4161

  • College of Chiropractors of Alberta (CCOA):

    Website: theccoa.ca | Phone: (780) 420-0932